Refunds & Returns


Need help? Email or call our customer care department.

+27793788009 Monday to Friday 07:30 AM – 15:30 PM (SAST) • Call Customer Care at +27793788009 or email us to state your return request and reason for returning;

• You will then be contacted by our Customer Care that will assist in processing your return;

• Once your parcel has been collected from your door, it will take between 3-5 working days for the parcel to arrive at our warehouse;

• Once your return has been received in the warehouse, it will be inspected and booked back into stock which may take up to an additional 2 working days;

• Once booked back into stock it takes an additional 3 working days for the payment to be processed;

• Once paid, your refund will take 3 to 10 working days to reflect in your bank account, depending on your banking institution. Please note that the funds can reflect on the date of purchase;

• Please ensure you check the correct bank statement before assuming non-payment, as it is a common customer query when refund reflects at date of purchase and customers are not aware;

Defective items

For products purchased from this site, we are happy to refund items which are damaged in transit and/or containing a manufacturer’s defect. Delivery charges incurred for such exchanges will be waived. You have thirty (30) days to return your product(s) by following the returns process. Returns must be unworn and in the condition which you received them (return of used, washed, altered, worn, soiled or damaged products will not be processed). Please note that defective items sent back to Olympic without approval, will not be reimbursed.

In order to authorize the return of a defective items, please contact our Customer Care at +27793788009 or


Refunds will be credited to the original form of payment for the original purchase price (applicable tax inclusive). Shipping and handling fee is non-refundable.

Please allow up to ten (10) business days after we receive your package to process your refund and credit your original form of payment.

Please note, we are unable to refund your order if you do not follow the correct return instructions.

Store Purchases

Products purchased at Olympic stores or authorised retailers should be returned to the respective store. Please contact the respective store directly and they will assist you further.

Note: Products purchased at cannot be returned or exchanged at Olympic stores or authorised retailers.